Frequently Asked Questions (FAQ)

Orders are processed in 1 - 3 business days. Delivery within the UK typically takes 7 - 10 business days.

Total delivery time = processing time + shipping time (typically 8–13 business days).

Yes, shipping is free for all orders within the United Kingdom.

Yes. You can return any unused and undamaged item within 30 days of delivery.

Exchanges are also accepted.

Please refer to our Return & Refund Policy for full details.

Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect, in which case we cover all return costs.

Contact support@daure.co.uk with your order number and reason for return.

We’ll send you detailed return instructions and a pre-authorised return address.

Refunds are issued within 7 business days after we receive and inspect your returned item.

All refunds are processed to your original payment method.

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Maestro
  • UnionPay
  • Google Pay
  • Apple Pay

Yes. All transactions are processed through a secure 128-bit SSL encryption system.

Your card information is never stored on our servers.

Yes. You can cancel your order just contact us within 24 hours of placing your order.

If the order has already been shipped, you can request a return after delivery.

Website Name: Daure

Company Name: LAURENSCE LTD

Company Number: 15958968

Company Address: 24-26 Arcadia Avenue, Fin0000, London, N3 2JU, United Kingdom

E-mail: support@daure.co.uk

Phone: +447418304394

Contact Form: https://daure.co.uk/pages/contact-us

Warehouse Address: 2 Jinfu Rd, Fu Ding Shi, Ning De Shi, Fu Jian Sheng, 355218, China

Our customer service working hours:

  • Monday to Sunday: 9:00 AM to 5:00 PM (GMT) Greenwich Mean Time (London)

Response time: We always try to respond within 24 hours.

Contact us